FAQ

We’re here to make your experience as smooth and beautiful as possible. If you don’t see your question here, feel free to reach out at support@kallorabeauty.com.  We are happy to help!

ORDERS
How can I make changes to my order?

Please email us at support@kallorabeauty.com as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate the change. Although, edits cannot be made once order has been shipped.
How can I cancel my order?

Send a request to support@kallorabeauty.com right away. If the order hasn’t shipped yet, we’ll cancel and issue a full refund.
Can I change the shipping address on my order?

If your order hasn’t been processed, we can update the address. Contact us immediately at support@kallorabeauty.com.

How can I track my package?

Once your order ships, you'll receive an email with a ChitChats tracking link to follow your package.
How do I know my order went through?

You’ll receive a confirmation email shortly after placing your order. If you don’t see it, check your spam or promotions folder.

RETURNS & EXCHANGES
What is your return and exchange policy?

All sales are final and returns are only accepted when orders gotten are damaged, defective or incorrect. Email us at support@kallorabeauty.com if you have other questions.
How long does it take to receive a refund?

Refunds are processed within 5–10 business days after we receive and inspect your return.
My order was unsuccessful, when do I get a refund?

If your payment didn’t go through but a charge appears, it usually reverses automatically within a few business days. If not, contact your bank or email us.
Can I exchange a product?

We don’t offer direct exchanges. If eligible, return the original unopened item and place a new order for what you need.

DELIVERY & SHIPPING
How long does a domestic delivery take?

Standard delivery takes 3–8 business days after your order is processed. Economy shipping takes 3–9+ business days for lightweight packages under 283g.
Do you offer international shipping?

Yes, we ship to the Canada UK and select European countries with tracked delivery. Customs fees and VAT are the customer’s responsibility. We are currently expanding country lists!
What shipping carrier do you use?

We ship via ChitChats, which partners with carriers like Canada Post, USPS, and Asendia depending on your location.
What if my package is lost or marked as delivered but I didn't receive it?

If marked as delivered but not received, check with neighbors and contact the carrier. If lost in transit with no delivery scan, email support@kallorabeauty.com  and we’ll help file a claim.

Please note: We do not claim responsibility for lost packages shipped via economy or non-trackable methods.
Do you offer pick ups?

We offer pick-up around the Durham Region, Ontario - after you place your order email; support@kallorabeauty.com to arrange a pick up time & location.

PRODUCTS
Are Kallora Beauty's products cruelty-free?

Yes, all our products are cruelty-free. We do not test on animals, ever.
Are Kallora Beauty's products vegan?

Many of our products are vegan. Look for the “Vegan” label on each product page for details.
When is your next product launching?

We share launch dates via email and Instagram. Be sure to subscribe and follow us to stay in the loop.
Do Kallora Beauty products meet Canadian safety standards?

Yes, all our products meet and abide by Canadian Health and Safety standards. Reach out if you have any questions!

PAYMENTS & REWARDS
What forms of payment do you accept?

We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, and Shop Pay via Shopify Payments.
When will I be charged?

Your payment is processed and charged immediately at checkout.
What currency is the site in?

All prices are listed and charged in Canadian Dollars (CAD).
How do I know when there’s a sale?

Join our waitlist or newsletter, and you’ll be the first to know about upcoming sales, exclusive offers, and new launches, straight to your inbox.
Why is my discount code not working?

Make sure the code hasn’t expired and that your cart meets the minimum requirements. If it’s still not working, contact us.